Need more information?

Check our frequently asked questions (FAQs) or contact us by phone, email, mail or in person.

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You can book an appointment at any time via our online enquiry form.

If you prefer to speak to someone, please call us on 1800 643 893.
Mon – Thurs 8.30am to 5.00pm AEST
Fri - 9.00am to 5.00pm AEST

The better your financial adviser can understand your current situation, the faster they’ll be able to help you. It’s a good idea to bring along information about your:

  • income (pay slips or your latest tax return)
  • expenses
  • bank accounts, term deposits, investments and super account statements
  • mortgage, credit cards and other debts.

When you make your appointment, you’ll be asked a few questions to clarify the type of advice you need. You may also be asked to provide some information or complete a lifestyle questionnaire before your appointment.

Simply call us to reschedule your appointment. Please give at least 24 hours notice if you are unable to make your scheduled appointment.

Your adviser will present you with a document, called a Statement of Advice (SoA), which explains our advice in writing. This document covers each recommendation and outlines any risks, limitations and fees associated with the advice. The SoA will also cover any relationships and associations we have with other parties which may potentially influence the advice we give you.

A portion of the advice fees (where it relates to your QSuper benefit) can be deducted from your QSuper Accumulation or Income account1.

Any out-of pocket payments can be made by Visa, MasterCard or EFTPOS.

All advisers have a Diploma of Financial Planning or higher qualification and most are Certified financial planners.

Our advisers receive a salary and may be eligible to receive a bonus, of which payment is based on the achievement of pre-determined business objectives. These objectives focus primarily on client service standards, compliance and individual performance. This bonus has no relationship to any financial product recommendation the adviser may make when providing you financial advice. Further information on commissions is available in our Financial Services Guide.

1. The circumstances where QSuper will not be able to contribute towards the cost of advice include where: (i) you have more than two advice appointments in a financial year; (ii) the advice does not relate to your QSuper benefit; (iii) you require assistance with implementing your advice or require periodic reviews; (iv) or if you have recurring advice needs.