If you want to make a complaint about the service provided, please call us as your first step, so we can start working to resolve your complaint as quickly as possible.
If you email us instead, please give us as much information as possible, including your contact details and your QSuper member number (if you have one). If you post a letter to us, this can take longer because of postal delays.
Our contact details are:
Phone: 1800 643 893
The Complaints Officer
PO Box 15318
City East Qld 4002
We will attempt to resolve the issue within the shortest possible time and will generally issue a response letter outlining the proposed resolution within 30 calendar days.
See our Complaint Handling Policy (pdf) for more information.
If you are not satisfied with our response, or if you have not received a response within the required period, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA imposes time limits within which to lodge a complaint with them. You can visit the AFCA website for further information.
You can contact ACFA by:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001