If you have a complaint about the service provided, you should contact us in the first instance either by phone or in writing.

Our contact details are:

Mail:
QInvest
The Complaints Officer
PO Box 15318
City East Qld 4002

Phone: 1800 643 893 
Email: info@qinvest.com.au

We will attempt to resolve the issue within the shortest possible time and will generally issue a response letter outlining the proposed resolution within 45 calendar days.

If you are not satisfied with our response, or if you have not received a response within the required period, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA imposes time limits within which to lodge a complaint with them. You can visit the AFCA website at afca.org.au for further information.

You can contact ACFA by:

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001

Email: info@afca.org.au